Scenario,Required evidence,Provider,Test date,Pass / follow-up / fail,Remaining advisor work,Record reference (no personal data)
Vehicle and concern,Correct callback and vehicle; reported concern preserved; no invented diagnosis,,,,,
Available appointment,Actual calendar record and correct drop-off or repair promise,,,,,
Unavailable slot,No duplicate; valid alternative or pending request,,,,,
Reschedule,Correct record changed or explicit pending request; no false completion,,,,,
Repair status,Current authorized source or message; no guessed status,,,,,
Human handoff or tow-in,Approved routing and fallback; no unsupported safety or capacity promise,,,,,